September20 , 2021

Meet the luxurious journey professional: Susie Marquis, founding father of The Luxurious Journey Ebook


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Some might argue that within the age of the web, journey brokers have develop into a international idea. While the times of strolling right into a brick and mortar company workplace to look by means of flight costs and promotional movies might certainly be a factor of the previous, having a curated portfolio of journey suggestions that suit your distinctive wants remains to be one thing most of us need. “Printed brochures”, solutions Susie Marquis, founding father of The Luxurious Journey Ebook, after I ask her what’s modified within the journey business from when she first began within the Eighties.

“We used to provide printed brochures every year that includes all of the properties we have been representing. Individuals may both come and acquire them or we might submit to them. Now, most individuals are joyful to have a look at web site pages and guide on-line, though we do nonetheless have phone conversations with our shoppers and potential shoppers as we wish to get a greater understanding of their necessities.”

It’s that non-public method that has spearheaded the expansion of the The Luxurious Journey Ebook (or TLTB to members of its thriving group), now a family-run firm that features a portfolio of metropolis escapes, luxurious villas, and bespoke concierge companies throughout a number of continents. Marquis and her sons Freddie and Jamie are all professional travellers who’ve scoured the globe uncovering the eco-friendly retreats, swish penthouse residences, and personal island getaways that function of their portfolio. “We’ve got made a degree of visiting our locations personally and every of our properties has been vetted by us or a trusted property supervisor,” explains Marquis.

With the luxurious personal rental market growing in reputation, I ask her about their technique for staying forward of the competitors. “We wish to suppose that it’s the usual of the properties we function and likewise our very private method; we at all times communicate with our shoppers to study as a lot as attainable about them and their preferences, to make certain that we’re providing the correct properties for them,” she says. “We all know the assorted suppliers and locations very effectively and are in a position to present professional native info.”

Les Mas des Poiriers, Provence. Picture credit score: Oliver Fly Images

LLM – Luxurious Way of life Journal author Ina Yulo Stuve speaks with Marquis to study extra about operating a household enterprise, how she’s tackled the challenges from the previous 12 months, and the distinctive properties she and her sons found while they have been all stranded in several nations.

How did you first give you the concept of The Luxurious Journey Ebook?

After I began the corporate again in 2011, I used to be simply working with metropolis residences in Europe, so we have been initially known as The Metropolis Residence Ebook. I had a couple of contacts in Paris, Rome, Venice, and Florence, and that’s how we began! Freddie, my youthful son, left college round that point and began serving to me.

It’s such a pleasant business as you’re always connecting with homeowners of properties in several nations, in addition to potential shoppers. Additionally, pre-Covid, we have been travelling frequently to our locations. Jamie, my older son, joined us a few years later, he was working for an accountancy agency beforehand, however determined he wish to work with us and assist increase the enterprise. So I really feel very fortunate to have such nice assist!

Who’s your typical shopper?

That’s fairly a troublesome query as we’ve shoppers from all around the world, and it additionally relies on the time of 12 months. In regular occasions, we’re busy with metropolis condominium bookings all 12 months, though primarily within the spring and autumn. We’ve got loads of American, Australian, and European shoppers in addition to British. With the villas in Europe, it’s notably busy from spring by means of to autumn, and the shoppers differ from {couples}, mates, households, and likewise prolonged households, notably if it’s a big day like a marriage or birthday.

Trulli Chiobbica, Puglia
Trulli Chiobbica, Puglia. Picture credit score: Paola Rebellato Architetto

Why did you resolve to make the shift from specializing in metropolis residences to luxurious villas?  

We did begin with the villas in a small manner fairly early, as we needed to make sure we have been securing enterprise all 12 months spherical, and since Jamie joined us, we’ve expanded the villa programme considerably. I believe we’ll at all times work with each as, in regular occasions, pre-Covid, town residences are very fashionable too notably exterior the excessive summer season season.

Has it been troublesome to separate work and your private life now that your sons are additionally a part of the enterprise?   

As a result of it’s a household enterprise, inevitably it most likely does take over our private lives to a level, however we actually take pleasure in what we do and we contemplate loads of our homeowners and suppliers as mates.  I like cinema, so can at all times take myself off to a very good movie as an escape if it’s been a very annoying week!

How have you ever tackled the various challenges that the continuing pandemic has needed to travelling and people working within the business?  

It’s been so troublesome for everybody within the journey business. Thankfully, we’ve glorious shut relationships with the vast majority of our homeowners and suppliers, in order that has allowed us to supply our shoppers extra flexibility in the case of altering their present bookings, in addition to giving potential future shoppers extra peace of thoughts when making a reserving. 

We have been additionally fortunate in that we gave up our workplace a few years in the past earlier than Covid, partly as a result of I used to be going again to New Zealand, the place I’m from initially, for a couple of months, Jamie was going to Cape City, and Freddie to Portugal. We ended up being stranded in these locations throughout all the first lockdown.

Nonetheless, the plus aspect was lacking winter 2019 right here, in addition to discovering some nice properties to hire in New Zealand, Cape City, and the Algarve! In New Zealand, we discovered this luxurious villa on Waiheke Island, a paradise of white sand seashores, vineyards, and a local forest only a 30-minute ferry journey from downtown Auckland; on the Western Algarve, the place it’s quieter and fewer crowded, there’s a up to date six-bedroom villa on the clifftop of Praia de Salema; and simply 40 kilometres east of Cape City within the Cape Winelands, we found Villa L’Amitié, a phenomenal manor home on a wine property.

Tagomago private island, Ibiza
Tagomago personal island, Ibiza

Any must-pack objects we’ll at all times discover in your baggage?  

My Kindle, so I at all times have one thing to learn whereas ready in airports and stations and on a aircraft or practice.

The place will you be off to in your subsequent journey?  

I’m hoping to get to Paris over the following month or two, and likewise Venice. I like the seaside and countryside, but in addition love wandering round a phenomenal metropolis, discovering good eating places and cafés, and going to some good artwork exhibitions. We added some completely stunning Palazzo residences in Venice, akin to Residence Grand Canal and the Castello Palazzo condominium, which I managed to see in between lockdowns final September and I look ahead to revisiting.

What can be your prime cities for: meals, tradition, historical past, purchasing

Undoubtedly Paris and Venice, as talked about earlier, and likewise Florence, Rome, Seville, Barcelona, and naturally, London.


The Luxurious Journey Ebook

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